Customer service lies at the heart of every business. If you want to maintain a good relationship with customers, you need to keep them happy. And the best way to do that is through good customer service. This is why you need to help your customer service team master their skills. With this course collection your customer service reps will understand the concept of Customer Types (Personas) and learn more about Customer Service Through Social Media. Your customer service managers will learn how to coach their teams and how to better manage the remote ones. There are also courses on High-Touch Customer Service, Self-Service Customer Management, and more.All courses last 15 minutes or less, so your teams are able to fit the training into their busy schedule.
Customer Service Mastery
Customer Service Mastery 10 Courses 110 minutes
Collection Overview
Customer service lies at the heart of every business. If you want to maintain a good relationship with customers, you need to keep them happy. And the best way to do that is through good customer service. This is why you need to help your customer service team master their skills.
With this course collection your customer service reps will understand the concept of Customer Types (Personas) and learn more about Customer Service Through Social Media. Your customer service managers will learn how to coach their teams and how to better manage the remote ones. There are also courses on High-Touch Customer Service, Self-Service Customer Management, and more.
All courses last 15 minutes or less, so your teams are able to fit the training into their busy schedule.
Courses in collection
Understanding Customer Types (Personas) 10 min. 3 Courses
Train your customer service teams and managers on customer personas. Show them how to use personas to improve customer service.
Anticipating Customers’ Needs – 10 min. 3 Courses
Train your customer service teams on why anticipating customers’ needs is important. Help them learn to identify customers’ needs.
Customer Service Coaching – 10 min. 3 Courses
Train customer service managers and team leaders on 1 -to-1 coaching and group training with this course.
Managing Remote Customer Service Teams – 10 min. 3 Courses
Train team leaders and managers on the challenges of running a remote customer service team. Teach them how to overcome them.
Customer Service through Social Media – 10 min. 3 Courses
Train your customer service teams on using social media to engage with customers with this course.
High-Touch Customer Service – 15 min. 4 Courses
Understand the benefits of offering high-touch customer service and learn how to create a high-touch experience for customers.
Self-Service Customer Management – 15 min. 4 Courses
Learn the advantages of providing good customer self-service. Teach your managers how to improve self-service customer management.
Empowering Customer Service – 10 min. Courses
Train your managers in the meaning of empowered customer service and teach them how to empower customer service with this course.
Tracking and Improving the Customer Experience – 10 min. 4 Courses
Train your customer service teams and managers on strategies to track and improve the customer experience with this course.
Customer Service is not a Cost Center – 10 min. 4 Courses
Train customer service managers and leaders on turning customer service into a profit center with this course.